Thank you for shopping with Naheed Collection. We are committed to ensuring your satisfaction with every purchase. Please read our return and refund policy below:
Returns
Before requesting a return, we kindly encourage our customers to visit our Instagram or Facebook to view detailed videos of the products.
If your purchase does not match what was shown in our social media videos, you may request an exchange within 7 days of delivery.
To be eligible for a return:
· The item must be unused, unwashed, and in its original packaging.
· Contact our customer service team with your order details to initiate the return process.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within a reasonable timeframe.
Exceptions
The following items are not eligible for return or refund, unless defective or damaged:
· Customized or personalized items
· Used, worn, or altered products
· Perishable or hygiene-sensitive items
Each return or refund request will be evaluated on a case-by-case basis, keeping the customer's situation in mind.
Please note:
· Shipping fees from the original order are non-refundable.
· If the return is not due to a defect or error on our part, return shipping costs may be deducted from the refund.
Contact Us
If you have any questions regarding this policy, feel free to contact our customer support team. We're here to help and make your shopping experience at Naheed Collection as smooth and enjoyable as possible.
Thank you for choosing Naheed Collection — we appreciate your trust and support!
